Your voucher is valid for 12 months. Advance booking is required. Remainder money amounts or part used vouchers will not be extended past the expiry date. Treatments can be changed for an alternative within the expiry date.
Expired vouchers can be extended up to 2 months past the expiry date for a £10 expired voucher fee which will be deducted from your voucher. After these terms your voucher will be invalid.
Vouchers cannot be refunded, exchanged for cash or other vouchers. If you do not turn up for a booked appointment your voucher will be cancelled as a no show appointment.
Treatments can be booked 3 months in advance.
Please arrive on time for your allocated treatment time. We understand appointments cannot always be kept and life gets in the way sometimes. If you have to cancel 24 hours notice or more would be much appreciated to allow us to fill a cancelled appointment. If less than 24 hours notice is given, you may incur a late cancellation fee of 50% of the treatment cost.
Please be aware if you arrive late for your treatment, we may need to reduce your treatment time or offer you an alternative in order to keep our appointments running to schedule. If you do not need all your treatment booking time or wish to change your appointment within your allocated time please allow 24 hours notice or telephone us direct.
If you do not show for your appointment our booking system logs this as a no show appointment. If payment was via voucher, your voucher will be cancelled as a no show appointment to cover the cost of your allocated time. If this happens twice unfortunately we can no longer take your bookings in future. Continual cancellations will also result in us no longer being able to treat you at Total Relaxation.
If this is your first visit to Total Relaxation please arrive 5 minutes early to complete our salon consultation form. Treatments cannot be carried out without filling out our written consultation form. Due to the ambiance of the salon & nature of our treatments and health & safety we advise that small children do not attend with you during your appointment. To the courtesy of yourself and other clients we advise that you turn off mobile phones or turn them to silent upon entering the salon.
How do we collect your personal data? We collect and store minimal information via the following:
Contact form via this website
Booking appointments via our online provider Shedul/Fresha
News signup via Mailchimp
Email via gmail
In salon written consultation form
We will never lease, distribute or sell your information to third parties unless you give us written permission to do so, or if required to do so by law.
You can ask us to remove your data from MailChimp signup newsletter, our online booking or paper records at any time. Please note that your information is being held to enable access to our online booking and to let us carry out your treatments, the removal of your data will remove your access to these facilities.
How do we store your personal data? The minimal information we collect is stored on the following:
Our website host is password-protected and has SSL-certification (https) to provide an additional layer of security.
Shedul/Fresha – This is our cloud-based file management system accessed via a password-protected computer.
At present we will require you to fill out a paper consultation form for which we store your information in a lockable file.
Gmail This is the UK-based password-protected server we use to communicate via email.
Storing your personal data
The General Data Protection Regulation (GDPR) require us to make sure your data is accurate, kept up-to-date and that we keep it for no longer than is necessary.
To meet these requirements:
Please ask if you want us to delete or amend your records, we will action this immediately
If you have signed up to receive updates on our products, services or any information we send you, we will include details to let you unsubscribe at any time.
If there has been no contact with you in 24 months we will remove you from our database. A new consultation will then be required.
With whom is your data shared?
No one, unless you request that we do so in writing, or HMRC elects to audit the business or we are required by law to do so.
Under the General Data Protection Regulation (effective from 25 May 2018) you have the following rights:
• The right to be informed.
• The right of access.
• The right to rectification.
• The right to erasure.
• The right to restrict processing.
• The right to data portability.
• The right to object.
• Rights in relation to automated decision making and profiling.
If you have any questions or requests for modification or removal of your data, you are welcome to email us at firstname.lastname@example.org or write to us at Total Relaxation, The Farmhouse, Gladeside, Bar Hill, Cambridge CB23 8DY